Vegas Valley Residences — Performance Report

Infrastructure

Active AI Systems

All core systems are live and running across your four communities.

Live · Inbound Calls

Jessica — AI Voice Agent

Handles every inbound call across all four communities — 24 hours a day, 7 days a week. Jessica qualifies prospects, answers property questions, captures maintenance requests, books tours on Dawn's calendar, and transfers to the right leasing specialist when needed. No lead slips through when the office is closed.

Prospect Qualification Tour Booking Maintenance Intake Call Transfer 24/7 Coverage

Live · SMS

Lead Reply AI

When a prospect texts back after speaking with Jessica, this AI picks up the conversation — answering follow-up questions, resolving concerns, and pushing toward tour booking. Automatically routes each reply to the right outcome.

Tour Intent Q&A Handling 6 Smart Branches

Live · Automation

Tour Reminder Sequence

Sends a 24-hour and 1-hour SMS reminder to every booked tour. Detects no-shows and automatically re-engages with a rebooking link — recovering appointments that would otherwise be lost.

24h Reminder 1h Reminder No-Show Recovery

Live · CRM

Pipeline Tracking

Every leasing prospect is tracked through a dedicated pipeline for their property — from first contact through to application signed. Full visibility on where each lead stands across Ashford Manor, Terravita, Pacific Palms, and Sunrise Park.

4 Leasing Pipelines Maintenance Pipeline

CRM

Property Pipelines

Each community has its own dedicated leasing pipeline with 7 conversion stages.

Ashford Manor Rental Leads

New Lead → Contacted → Tour Scheduled → Toured → Application Sent → Leased → Follow-up

Terravita Rental Leads

New Lead → Contacted → Tour Scheduled → Toured → Application Sent → Leased → Follow-up

Pacific Palms Rental Leads

New Lead → Contacted → Tour Scheduled → Toured → Application Sent → Leased → Follow-up

Sunrise Park Rental Lead

New Lead → Contacted → Tour Scheduled → Toured → Application Sent → Leased → Follow-up

Maintenance Request

New Request → Submitted → In Progress → Completed

June 2026

Recent Upgrades

What was improved and added to your account this month.

🎙

AI Voice Agent

Jessica — Version 3 Upgrade

Jessica's voice prompt was fully rewritten to version 3 — sharper qualification flow, stronger tour conversion language, updated property knowledge for all four communities, and clearer handling of pricing objections and after-hours calls. Every inbound call is now handled with higher energy and better results.

💬

SMS Automation

Lead Reply AI — Advanced Configuration

The Lead Reply AI workflow was upgraded from a basic responder to an advanced conversation bot. New features include a full personality and tone configuration aligned to Jessica, a property knowledge base, and six intelligent conversation branches — handling tour bookings, follow-up questions, maintenance requests, and disengaged contacts with separate automated paths.

📅

New Workflow

Tour Reminder Sequence — Now Live

A fully automated tour reminder system is now published and running. Every prospect who books a tour receives a 24-hour SMS reminder followed by a 1-hour reminder on the day of. Contacts who miss their tour are automatically re-engaged with a rebooking link — capturing show rate that was previously lost.

📧

List Health

Email Deliverability Audit Complete

A full audit of your contact database identified 100+ email addresses that have bounced or gone inactive over time — a natural occurrence in any growing contact list. These addresses have been flagged and separated from active campaigns. This protects your sender reputation, improves open and delivery rates, and ensures future email outreach only reaches engaged, reachable contacts.

What's Next

Opportunities to Grow

Three additions that will meaningfully increase lead capture and resident trust.

01

📆

Calendar Availability Refresh

Your booking calendar needs updated availability windows so prospects always see accurate, open tour slots — reducing drop-off during self-scheduling.

Schedule Update →

02

💻

Website Chat Widget

A live chat widget on your website turns passive visitors into active leads — 24 hours a day. Every inquiry is captured, qualified, and routed directly into your CRM before they leave the page.

Learn More →

03

⭐

Online Review Campaign

A consistent review request system builds verified credibility across all four communities — attracting higher-quality applicants and strengthening your reputation on Google before a prospect ever calls.

Build Presence →

04

📨

Verified Email Sending Domain

Setting up a verified sending domain ensures every email from Vegas Valley Residences lands directly in the inbox — not the spam folder. A properly authenticated domain protects your sender reputation, improves open rates, and gives your communications a more professional, branded appearance with every send.

Improve Deliverability →

Action Required

🔑

One Thing We Need From You

To set up a verified sending domain for Vegas Valley Residences, we need delegate access to your domain registrar (wherever vegasvalleyresidences.com is registered — GoDaddy, Namecheap, Cloudflare, etc.).

This access allows us to create a dedicated sending subdomain — such as mail.vegasvalleyresidences.com — and configure the DNS records required to authenticate your emails. Once complete, all communications sent through your account will be fully verified, land in the inbox, and display your branded domain name.

1 Share delegate or collaborator access to your domain registrar account

2 We create a subdomain and configure DKIM & SPF records on your behalf

3 Your GHL account is updated to send from your verified domain — fully branded and inbox-ready